Refund policy

REFUND OR REPLACEMENT OF DAMAGED PRODUCTS:

If you received a package that has suffered damage during shipment that affected PAUME’s product quality, you'll need to inform us within 7 days of the delivery date.

To open and file the claim, you'll need to email info@mypaume.com the following (no claims will be processed unless this documentation is submitted):

• Picture or video of the damaged item(s).
• Picture of the shipping box the products were delivered in.
• Picture of the shipping label on the shipping box.

PAUME is unable to process a claim of a product damaged during transportation after 7 calendar days from the delivery date.

If you discard the products, and are unable to provide documentation of the damaged item(s), we will not be able to honor a refund/replacement.

Damaged products purchased through third party retailers must be claimed directly to them. We are unable to process claims of damaged products that haven’t been ordered directly through mypaume.com.